How did I get locked out of the IAQ?
Answer:
You might get locked out of the IAQ for a few reasons, depending on the answers you provided during the assessment. Please reach out to support so someone can help you with this issue.
Reasons You May Be Locked Out
The VetVantage system evaluates your responses to determine eligibility. If any of the following conditions apply, you may be locked out:
- Not a Veteran – If you indicate that you are not a veteran, the system will prevent further progress.
- Open VA Claims – If you currently have an open claim with the VA, you may not be eligible for assistance through VetVantage
- Active Appeals – If you have an active appeal on a previous VA decision, additional assistance may not be available through this platform
- Incorrect Information – If the system detects inconsistent or incorrect details in your responses, it may lock you out to ensure accuracy.
What to Do If You Are Locked Out
If you believe you were locked out by mistake or need further clarification
- Visit the Support Page here to request assistance
- The VetVantage team can review your case and determine if your IAQ can be re-activated
Providing accurate and truthful information in the IAQ is essential to ensure eligibility and progress in the process.
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